Complaint

I called the Telkom sales call center to do an upgrade which was pleasant and my device was delivered. I was informed that I need to activate the insurance at the store and I went to Brooklyn Telkom store (around the 28th o March not sure), where I activated the insurance and advised the agent to cancel the previous insurance and I asked her if we need to call the Insurance people and she said no it will be cancelled. I get my bill and the two amounts are showing one for the insurance I cancelled and the new one, and I'm now told to call the insurance direct. This is really inconveniencing me as I enquired about this and the agent that assisted me reasurred me that it will be cancelled. I called the insurance (Finrite), and I'm advised that I was supposed to call and cancel. Since I didn't call when I took the insurance I am also told that there is a 30 day waiting period. This is really unfair and very bad customer service on Telkom. I am very unhappy.