Complaint

My mom bought a wifi router on contract at kolonade mall on the 5th of October, she discovered that it had problems with the battery (it only lasted an hour) so we took it back on the 10th. We were told they can't replace it unless it is booked for assessment despite it being less that a week old. We were not happy but we accepted. 2 weeks later we hadn't heard anything, she went back and was told the matter hasn't been attended to but they will escalate it. She has been calling the store to no avail, to this day, over a month later we haven't heard from them and they still have they router. I am more than disgusted at Telkom with their service, taking advantage of a pensioner and just dragging their feet.