Complaint

I requested Telkom to relocate my landline to the new address in December 2018 and scense then nothing has happen, I was advised to make a payment of R266.52 before installation take a place, I paid on 04/01/2019 and I am still waiting. I called 10210 on 28/01/2019 to enquire about the progress of my request and I was told that I should go to the Telkom store and called Klerksdorp branch and the phone prompted that for any fix line issue I should call 10210 which I called and did not receive any help. I think I should give up I am tired. I have asked to talk to the supervisor and i was refused to do so. My feeth reference number is: ********** 74. If believe Telkom is treating me unfairly and I am asking them to resolve this matter as I am paying them.