COMPLAINT

I was so excited when i signed up the contract with telkom but my excitement did not last for long.Up on signed my new contact telkom debited my bank transnational account after 3 days as the sales person explained to me that i will be debited the R399.00 and i was fine with it. My nightmare started on December when i received my 1st bill that was over R800 and when i ask them what happen to the R399 i was told that i need to contact the sales department myself for them to credit my account as the call centre don't have access to credit my account with the amount that i am querying. From that day I've been trying to contact telkom and i was taken from pillar to post and it seems like no one is willing to resolve my query. Every time when i call i get different versions and its like no one cares about customer service of that company.I called again for 6th time and at least the lady(Lindiwe) that assisted me gave me hope that i will get refund on my R399 that was debited on the 26th of October and she even gave me case ref no which is something that i never got with the previous consultant and i even received sms notification that my case will be attended.I will compliments the service she offered once my case is resolved for now i am still frustrated.

My question is how does the company operate with so many customer complaints that no one is willing to take ownership and resolve them?As customers we need to be valued and appreciated not be taken granted please.

Frustrated and Confused client ********** 727