Complaint

The service we have experienced from Telkom SOC LTD is utterly appalling and there shockingly isn’t any sort of concern about the fact that our connectivity has been disfunctional for nearly a month! Our LTE modem stopped functioning on October 12, 2018. I phoned Telkom on the 10210 number to request for the wireless internet connectivity to be restored, the consultant informed me I had come through to the wrong number, and so she advised I phone 10217. The response here was the same and 10213 was given as the right number, again it apparently was the wrong department and so 081183 was dictated, still no resolution, then followed 180, ********** 473. And again, the matter was not resolved.

Today is the 16th day, and the fault has still not been fixed. I wonder whether Telkom employs individuals that are knowledgeable about the service that Telkom provides or novices or they simply do not care about customer service as long as at the end of the month, they receive a pay cheque.

Over the last 16 days, we have been using mobile phone hotspot to access the internet. In just this period, we have spent over R2,800 just on data.

I regret why we switched from Neotel/Liquid Telecom. This has been a nightmare period and still is!

Somebody help!