Complaint

I am having trouble with Telkom not returning my calls and providing me with an update.

I called Telkom in August, requesting spending limit changes to be done on my 3 upgraded contracts - ********** 868, ********** 739 & ********** 477 that was suppose to take effect from the 1st of September. The spending limit was only changed on 1 number ********** 477 - not the other two numbers. The one number in question ********** 739 is now over R1000 with a data usages of over R700 on the account... How is that possible as the 1gig package came with additional 30 gigs over three month's... that being 10 gigs per month. I done so many balance enquiries and not one showed that the data has been depleted, can you please explain this to me. I called in requesting the changes to be done in August 2018 as well as a R7.00 charge that was on nr ********** 739 - the R7.00 charge shows logged on the system but there is no mention of the spending limit changes to the other 2 numbers.

Call was made to Telkom in August - Can that call please be listened to so that this matter can be resolved.

I would appreciate it if someone could get back yo me ASAP.

I have 9 contracts with Telkom - I am a loyal person and Telkom gets just over R3000 per month from me... I don't think the service that I am being provided with is fair.

Regards,

Janine - ********** 868

I would appreciate someone in a senior level to please give me a call ASAP. I would also appreciate if the call could be listened to that I made in August.