Complaint

Hello

I Bought your Mo nice data package and which was expiring on the 05/10/2018 today. And on Wednesday I had network problems the whole day, in the evening I called your contact centre and I spoke to a very cool guy who was trying to help me reconnect but we could not get anywhere and he then told me that you have a network issue in my area and I said it is ok I will wait until morning to check If it is back to my despair I woke up in the morning and my data was depleted and I didn’t understand why.

So later on Thursday I called I spoke to a very rude lady who was explaining to me that my Wi-Fi router was ON all night it she could see the usage on the line from 21h00 till 00:00 on Wednesday and I explained to her several times that I have it on a recorded line that network was not working and how can my data be used up when my network was not working and I feather asked her to check what used up my data and she did not know what it was, she was arguing with me over that and I asked for a team leader and she told me to hold on and I held on for a while and she returned to me and said “my team leader is on another call she will get back to you as soon as she is done on the other line” and till now am yet to get the call back from the team leader.

Ok so I decide to let it go and I load the 3.5 gig Mo’ Nice again now, and still I cannot connect to the internet let alone the Wi-Fi itself doesn’t have network connectivity and after your agent blamed me for not switching of my router at night saying I am to blame…now I still don’t have connectivity on the router, I want my data back and I want to be compensated for the trouble your network put me through.

I am very unhappy with the service I have been given and I was not expecting it from such a good company like Telkom SA.

My cell no is ********** 266

Wi-Fi no ********** 503

ID NO: ********** 279083