Complaint

Last year October I took a contract with Telkom mobile and ever since then my life has been a nightmare because of the way Telkom debits me, it's either they double debit me or they charge for unauthorized debit orders that they have to my account and that I have reversed. This mess seemed to have been sorted out in January after i had made a call to their contact centre to request to cancel all debit orders and rather i pay via eft starting from the month of February 2018. Now, the agreement was that i would pay via eft 10 days before the debit order date (which is last day of the month). The first payment for Feb 2018 went well and March there were no issues. Fast forward to April 2018, i made a eft payment as agreed on the 20th and then on the 30th of April 2018, Telkom debited me R599 which was returned unpaid as i didnt have enough money in my account to cater for it. I was charged R60 by my bank for the unpaid debit order and Telkom also charged me R200. Today i called the call centre to query about this issue and other charges that Telkom keeps charging me and I spoke to the most dumbest consultant that i have ever come across in my life name Theo Ntuli. Firstly, he's explanations were not making any sense, and when I expressed my frustrations with the company he was giggling and never showed any empathy nor understanding. I then asked him for a reference number for the call which he **** and said they do not have reference numbers, I then asked for his manager and he put me on hold for a long time. I ended up dropping the call because it was during my work time and up to now I have not heard anything from Theo Ntuli nor his manager but they have my contact numbers. Telkom is THE worst company i have ever had do deal with and the service is even more appalling. I regret ever taking a contract with Telkom mobile.