Complaint

It is clear that Telkom is a ********** service provider that does not take responsibility in there own service because here they have approved me 6 contracts that I did not approve of and till to date I have not received the help that I need and haven't got answers.

On the 1st of September at 12:59 money was debited off my account for contracts that I was not aware of and according to the references it shows as Telkom, I then called Telkom to find out what was happening cause I have 3 contracts with them that i am aware of and my debit orders usually goes off on the 20th and when i spoke to them they told me I had taken these contracts in July which I was not aware of because I did not receive any call from them or signed anything. I was then advised that I should go to the Police Station and make an affidavit, take it to the nearest Telkom with my ID and latest statement, on the 3rd of September (Monday) I took all the relevant documents to the Telkom in Cnr Sauer & Main street Johannesburg and i was told I'd get feedback in the next 72 hours and they have created a case number. I have been calling in for the past 3days and still no assistance, it has come to my attention that Telkom has a poor system as they cannot keep track of complaints.

I've been patient with Telkom and they have not got back to me, I called Telkom today (6 September at 18:24 ) and spoke to Nhlanhla Dlamini (for 58mins, your calls are recorded so please listen to it so you understand my frustration) who did not help at all, she did not have answers to anything I was asking and now I am running out of patience.

I figured that the only way I could really get help is by putting this on social media because that is the only time you people take us seriously, I need answers because firstly I DID NOT APPROVE these contracts and how do you approve one person 6 contracts, and now this has ruined my reputation at the bank because my account has never been overdrawn so you people have cost me a lot. All I need is for my name to be cleared as Telkom is charging me alot of unnecessary costs due ********** accounts.

(Telkommobi ********** ********** 568298)