Complaint

I am very disappointed an frustrated with Telkom. In September 2016 i took out 2 contracts. I went to Eastgate branch, lady helped me, told her i lost my job and want to cancel my 2 contracts. My husbands. Contract eas immediatly stoped but my number they cannot find on their system. I went to Telkom several times got numerous ref numbers, my contract is still not cancelled, this month my amount payable is more than R900. I cannot afford paying these bills. Please if someone can contact me and help me i will be very glad. They cannot find my nr on their system and this makes it impossible to phone the call centre. The branch assistants keeps on telling me to do this online??