Complaint

I've never experienced such bad service at Telkom you go to the branch you get referred to the call centre department you call for assistance you get given the incorrect information most workers there are *********** and it's not nice at all can you please train your staff to speak the same language either at the branch or over the phone which company doesn't have a finance department? My account has been overdue and nobody can explain all they say it's been escalated since when do escalation take 72 days I'm confused the agents put you on hold for a long time , silence gap don't advise what they are doing on their end I've never had to fight with Telkom so much it's been months and I must say the service is bad agents aren't helpful at all like it's really frustrating