COMPLAINT

I cancelled one of my contracts that expired in October 2017 with Telkom in December 2017. Up until today they are debiting my account for the contract that I cancelled. About a month ago I phoned Telkom numerous times and the only response that I received was “our lines are down”, eventually I spoke to someone regarding the cancellation of the contract and they advised that they will get back to me before the end of business day. I received no response again and called in after 2 days and the lady advised that the manager cancelled the contract. I requested to speak to the manager, bur was informed that the manager is busy and will get back to me before the end of business day. Almost 4 weeks later and the manager has still not contacted me regarding the cancellation or the refund owed to me for paying 7 months extra. I received my new statement today 2018/08/05 and saw that the contract is still not cancelled and is still being debited from my account. I urgently require that the contract be cancelled and I expect a full refund done in August, not September. Telkom has the worst service of all of the mobile networks.