complaint
my mum, a pensioner, contact ********** 127 has not worked since Jan 2018, numerous attempts for assistance has been unsuccessful. we have gone into the Telkom store, called them and still no joy. please can we have feedback
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Replies (7)
Telkom's replyOfficial
10 Aug 2018, 07:52Good day.
Thank you for making contact with us. Please send us a private reply with your affected telephone number for our team to assist.
Interaction ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply10 Aug 2018, 07:52
Official
Good day.
Thank you for making contact with us. Please send us a private reply with your affected telephone number for our team to assist.
Interaction ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
's updateReviewer Update
10 Aug 2018, 08:11***
's update10 Aug 2018, 08:11
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's updateReviewer Update
10 Aug 2018, 08:11***
's update10 Aug 2018, 08:11
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Telkom's replyOfficial
10 Aug 2018, 08:31Thank you. Unfortunately due to repeated cable incidents in the area, cables will not be replaced and an alternative solution will be offered. Our consultants will be in touch with your mother to assist and advise.
Best regards,
Telkom's reply10 Aug 2018, 08:31
Official
Thank you. Unfortunately due to repeated cable incidents in the area, cables will not be replaced and an alternative solution will be offered. Our consultants will be in touch with your mother to assist and advise.
Best regards,
's updateReviewer Update
10 Aug 2018, 10:17it is sad that we are being told this from Jan 2018, to no avail .
's update10 Aug 2018, 10:17
Reviewer Update
it is sad that we are being told this from Jan 2018, to no avail .
's updateReviewer Update
06 Sept 2018, 06:57we have not been contacted to resolve, please advise the best way forward. Another month and as per your reply dated 10 August 2018 - Our consultants will be in touch with your mother to assist and advise. SAD TO SAY THIS NEVER HAPPENED
's update06 Sept 2018, 06:57
Reviewer Update
we have not been contacted to resolve, please advise the best way forward. Another month and as per your reply dated 10 August 2018 - Our consultants will be in touch with your mother to assist and advise. SAD TO SAY THIS NEVER HAPPENED
's updateReviewer Update
08 Oct 2018, 08:26please urgently advise the way forward, as we have received no response to date.
's update08 Oct 2018, 08:26
Reviewer Update
please urgently advise the way forward, as we have received no response to date.