COMPLAINT
A call centre agent didnt help me at all, was asking about a cancellation which resulted in him putting me on hold (not resolving my issue) and not even letting me know that I'm being transferred to another agent, his name is Tebogo Lentsala please can you help.
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Telkom's replyOfficial
05 Jul 2018, 11:28Hi masentle-ntsimane
Thank you for contacting us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience caused to you and for late response.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media
Best regards,
Telkom's reply05 Jul 2018, 11:28
Official
Hi masentle-ntsimane
Thank you for contacting us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience caused to you and for late response.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media
Best regards,