TM
Tshepo M
1 reviews | Active since Dec 2010
09 Jun 2018, 00:23
Complaint
My name is Tshepo Cryil Mokwena who is a husband to Mmabatho Rabothata with an account number 33 ********** we have a landline that comes with wifi , our wifi has been down for a week now,and we have been calling Telkom with the hope that they will fix the cables that they said made us to lose signal, even today we are still waiting, Telkom are taking us for a ride, creating an impression that they will send a technician, even today they are still sending a technician. We pay for this service is not like we are getting it for free. So fix your attitude towards your customers.
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Telkom's replyOfficial
21 Jun 2018, 09:10Good day Kwenatc,
Thank you for making contact with us.
The fault has now been escalated with the dispatch centre, requesting that a technician urgently attend to the fault. No ETR is available as yet.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply21 Jun 2018, 09:10
Official
Good day Kwenatc,
Thank you for making contact with us.
The fault has now been escalated with the dispatch centre, requesting that a technician urgently attend to the fault. No ETR is available as yet.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,