Complaint

Hi, I have a telkom contract and I was supposed to pay R679 on 25 May. Telkom deducted R168 on 24 May and then I called customer center to ask why they didn't take the full amount. I was then advices to make an EFT payment of R508 (679 - 168). I paid made the EFT payment.

On 25 May R508 was deducted from my account at around 9pm and a further R679 was deducted the next morning.

So instead of paying R679 I ended up paying R1873. I was overbilled by R1190. I then called customer care to explain. They responded by telling that the issue is with the billings department and they don't know anything about when I will get my money back.

I can't be expected to wait for 9 days for my issue to be resolved when I don't have any money to buy grogeries with. I'm highly dissatisfied.