complaint

2 weeks back I got a call from Telkom selling me a data sim card which I happily accepted. I was told that the sim will be delivered last week Friday which I never received and I was charged a R99 activation fee Today I have spoken to 7 consultants from retention, sales and billing department to cancel the agreement. No one has managed to assist me as yet. Retention says I must call sales and sales says I must call retentions and got transferred to billing. Billing dpt cant assist and referred me back to retention. the consultants are rude and don't really give a ****. i asked one for the if i can speak to a team leader and she said no her team only deal with sales query and she is working from home so she cant get me a team leader 10 years of my life working at a call center and i have never seen such bad service. the other bank told me that she cant transfer me to complaints depart they is no telephone number for complaints at telkom.

i also wanted to take a cell phone contract with telkom but after what i have experienced i am gonna find myself another service provider.

i have not managed to cancel the contract up until today.