IB
Ishara B
1 reviews | Active since Nov 2017
08 Apr 2018, 13:46
Complaint
Internet not working on ********** 806
I logged a call with Telkom on the 28/03/2018 to report my internet not working, my reference no ********** 0. I called again on the 31/03/2018 and the 3/04/2018, they tested the line but the problem required a technician, this time I escaled the call, escalation reference no ********** and informed them to mark it urgent, since I work from home and require my internet. To date I have not heard anything from Telkom.
Please assist.
Thank you Kind Regards Shanoo Bedhesi ********** 502
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
21 Apr 2018, 19:27Hi Ishara,
We would love to assist. Please reply with the affected telephone number, but remember to mark your post as PRIVATE else, like above, we will not be able to view the necessary info.
Your reference number for this post is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply21 Apr 2018, 19:27
Official
Hi Ishara,
We would love to assist. Please reply with the affected telephone number, but remember to mark your post as PRIVATE else, like above, we will not be able to view the necessary info.
Your reference number for this post is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's replyOfficial
27 Apr 2018, 09:40Good morning.
Sorry for the delay and inconvenience caused. We've requested urgent attention on the long outstanding fault (130BTK280318) and feedback will be provided.
Thank you.
Regards,
Moenieb.
Telkom Social Media Team
Best regards,
Telkom's reply27 Apr 2018, 09:40
Official
Good morning.
Sorry for the delay and inconvenience caused. We've requested urgent attention on the long outstanding fault (130BTK280318) and feedback will be provided.
Thank you.
Regards,
Moenieb.
Telkom Social Media Team
Best regards,