complaint

Good day all

Please urgently assist me with my account, it was suspended yesterday 01 March 2018. I have made a double payment for about R2400.00 20 March 2018 via debit order.

My account was in arrears for last month that is why TELKOM retrieved two premiums on my account dated 20 February 2018.

I have call your call center but was told they unable to assist as the matter was handled by your collections department for which they refused to provide their contact.

I spoke to consultant who was unable to assist, I requested that are speak to Team leader or Manager but was advised that they were unable to take my call.

It is disappointing to be treated like this knowing that I have been with Telkom for many years and be treated like a trash.

Please can someone assist urgently as suspended contracts are inconveniencing me.

Regards,