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Alicia M

1 reviews | Active since Sept 2017

15 Sept 2017, 13:27

COMPLAINT

Our internet has been off for months, we log incident after incident and nothing happens!!! our phone line just stops working as well so we cant even phone Telkom (who makes you hold for up to half a ****ing hour anyway) to sort our the problem and have to then phone from our CELL PHONE to sort it out and then end up with a thousand rand cell phone bill because of TELKOMS INCOMPETENCE!!! Then when they eventually send a technician, they just show up at your house without arranging anything before hand and then phone you while you are at work to say they are there and you must just drop everything to get there which is not always possible,then they just **** off and you have to wait another couple of weeks before someone shows up again (again without arranging beforehand) and the best part is, they are never late in sending their bill every month which ASSHOLE over here has to pay for NO SERVICE at all!!!! I am so fed up it is not even funny!!! MOST PATHETIC SERVICE EVER!!!!

Helpful (0)
Replies (5)
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Replies (5)
Telkom
Telkom's replyOfficial
16 Sept 2017, 12:33

Good day

Thank you for making contact with us. Please also send us a private reply with your affected line number for our team to assist.

***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply16 Sept 2017, 12:33
Official

Good day

Thank you for making contact with us. Please also send us a private reply with your affected line number for our team to assist.

***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's replyOfficial
18 Sept 2017, 07:41

Good Morning

Please advise the requested details needed so our team can assist to resolve this matter with urgency.

Regards

Jawaad

HelloPeter Team

Best regards,

Telkom
Telkom's reply18 Sept 2017, 07:41
Official

Good Morning

Please advise the requested details needed so our team can assist to resolve this matter with urgency.

Regards

Jawaad

HelloPeter Team

Best regards,

AM
Alicia M's updateReviewer Update
19 Sept 2017, 08:32
Good day...thank you for the reply...our land line is *** Our Internet and land line is off again after the technician was there approx 3 weeks ago
AM
Alicia M's update19 Sept 2017, 08:32
Reviewer Update
Good day...thank you for the reply...our land line is *** Our Internet and land line is off again after the technician was there approx 3 weeks ago
AM
Alicia M's updateReviewer Update
27 Sept 2017, 10:42
wow, so you ask for information, i give it and you guys ignore me again? since the 19th of September?????
AM
Alicia M's update27 Sept 2017, 10:42
Reviewer Update
wow, so you ask for information, i give it and you guys ignore me again? since the 19th of September?????
Telkom
Telkom's replyOfficial
12 Nov 2017, 08:57

Hi Alicia. We so sorry for the late response. I am not sure if you are still experiencing issues, because the system shows you have connected after you logged a query with us.

When i check your line, it shows that your last connection was October 26, I am not sure if your modem has been switched off or your line has been down, kindly let us know.

You can also log line faults via www.telkom.co.za or sms

To log a fault,
SMS "SERVICE"
and your landline
number to 30591

Regards

Tumelo

Best regards,

Telkom
Telkom's reply12 Nov 2017, 08:57
Official

Hi Alicia. We so sorry for the late response. I am not sure if you are still experiencing issues, because the system shows you have connected after you logged a query with us.

When i check your line, it shows that your last connection was October 26, I am not sure if your modem has been switched off or your line has been down, kindly let us know.

You can also log line faults via www.telkom.co.za or sms

To log a fault,
SMS "SERVICE"
and your landline
number to 30591

Regards

Tumelo

Best regards,

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