Complaint 2. Telkom is useless.

This is my second complaint I'm sending to Telkom regarding my line speed and line that drops. I am paying for a 4mbps line of which my line is syncing at 2mbps. I will lodge a complaint every single day if I have to until this matter gets sorted out. I'm sure you have record of the several previous faults I've logged aswell as my ISP logged for me so you should exactly know what the problem is by now. My previous complaint was closed and my fault was closed by Telkom yet nothing has been done?! I am still sitting with the same problem. If this does not get resolved or my area cannot take a 4mbps line then I expect to be fully reimbursed for the 4mbps line i've been paying for, but not actually receiving a service i'm paying for. I will take it as high up as I need to, I've dealt previously with Illam on my previous complaint which seems to have done nothing whatsoever. My ISP phoned me out of their own to tell me my line is not syncing at the right speed, if they can pick that up surely the people supplying the line can?! I expect feedback before the end of today or I will send an email to every single management staff member I can find at telkom until it's sorted out.