Complaint

Good day

I am a customer and I did lay a complaint and is still awaiting feedback. I can't call any telkom numbers and also I did not receive all the minutes and dat with my package. I took a router and phone contract. I spoke to cidy from Moya in Durban and she told me that I would o ly pay R358 on the 25th of January 2020. She did not explain that there would be plorata charges added to my account this month. I called customer care and had to buy airtime for my vodacom number due to I can not call them customer care service query and complaint and I am still waiting for the manager to call me back after listening to the recordings. This is unprofessional and also some kind of robbing me for more money. I would please like to get a complaint email address and person to speak to. My contract num *** and vodacom num ***. I want to take this matter further if no one gets back to me since Wednesday. That lady Cindy dlamini was so eager to sell the product that she didn't explaine everythi g. I asked her more then 4 or 5 times. If she is surthen about the amount and she confirmed that is only the R358 that way going to be deducted. I nevem received a statement just an sms saying that I have to pay R869. So i have a top up account. Cindy dlamini from moya in durban di not do her jo and aldo customer care that kept on transferring me and I made it clear that did not have enough airtime on my vodacom and I also asked then if they can please contact me back. My name is Marielle Macalagh