complaint

It is so frustrating to be with the same service provider for more than 5 years yet we are still dealing with bad service of billing. tell me how is it possible for Telkom to bill me extra 400 for 2 months and when you escalate they cant even give you a proper explanation. I have escalated for about a week now they still have not given me the answer as to why, Firstly the make assumptions that I might have subscriptions when they check nothing like that till today I am still waiting for them to credit me or rather give me an explanation as to why, let avlot the feedback.