Complaint

I took a mobile contract in December 2022 and I told Telkom to deduct on the 20th monthly which is my salary date. I gave them my payslip as well as 3 months bank statement. I was told that the 1st debit will run on the 20th of January 2023. Guess what! They did not debit! I struggled to contact them via phone and email as some emails did not even go through and the phone calls kept on saying an agent will call me back. After days of waiting an agent eventually called me back and had no answers why they did not deduct. I decided to pay via EFT on the same day to protect my ITC profile. Later saw their billing that they charged a rejection fee of R202.00 but even though they did not deduct and no one explained anything about the debi- check mandate. I logged many complaints on Telkom App for them to reverse that rejection fee on on invoice and I received many different reference numbers. They kept on saying they will investigate. Then in February 20the, they did not deduct again. I then paid my installment via EFT. Then again 20th March they did not debit and no one has gotten back to me and invoice is still not amended until today the 21st of March. Simply, I want Telkom to reverse the rejection and correct my credit profile with ITC ASAP. Telkom do not even bother to call me as if you care just ammend my invoice and correct my ITC profile. I will continue paying via EFT. I regret doing business with Telkom.

Disappointed customer......