Complaint

I don't really recommend telkom be it taking a phone through contract or cash, also their insurance is not really good, I took a telkom contract 2023, lost the device then I claimed, got the replacement device(iPhone 13, 128gb) April 2024, then February 2025 the device started disconnecting from the internet 🛜, it never allowed me to connect to WiFi anymore,it rejected my sim cards,then I did report the matter with telkom they gave me an alternative to reboot my network system but it did not work,then they advised me to go to the telkom store while they logged a case for me, I did let them know that I use my phone to work so it's not gonna be easy to go the store then I managed to get a chance April when I got a break from work. I went to the Telkom store when I got they told me they can't assist me due to Telkom insurance not updating my upgrade on the system, mind you it's my time and money that got wasted, cool... I had to be stubborn to get assistance, that's when they logged a complaint on behalf of me, they never gave me a reference number for the case so it became a challenge for me to follow up I had to start everything from scratch and this time request the device to be collected, and they fetched it after 3 weeks of request, wich was the 11th of July and now they saying I stayed too long with a malfunctioning device they can't assist, how is that problem, the sad part is I'm paying every month and I'm done paying so how is it my fault? It's sad that I don't have a phone to work and there's no progress on my case