Complaining to Telkom via Hello Peter: Telkom just ignore the complaint anyway

<p>I've written a previous complaint about Telkom's non responsiveness and lack of customer service as a desperate measure to solve the issue, after spending much time on the phone with representatives and emailing so called customer service agents. </p> <p>I received a response with a Case No AI ********** through Hello Peter and a promise to action my request. I the last month I had to follow up via email on the progress of the request and radio silence from Telkom once again. I am at the point where I think this is ad deliberated strategy to ignore customer refunds in order to make up revenue lost through bad service.</p> <p> </p> <p>Please can we get this resolved, a refund on a closed account and four outstanding invoices, this is all I ask, not very complicated</p> <p> </p> <p>Account no: ********** 00001</p> <p>Line No: ********** </p> <p>Service ref ********** 481</p> <p> </p> <p>Stefan Brynard</p> <p> </p>