PC
Patrick C
1 reviews | Active since Mar 2016
01 Apr 2016, 12:37
Complained on 18 March 2016 - REF SM214907
I wrote a report to HelloPeter regarding Telkom's incorrect billing and subsequent disconnection of both my mobile and router lines.<br> <br> I received a very prompt AUTOMATED reply from Telkom and that's the last I've heard from them besides an SMS informing me that my account will be debited AGAIN with the full AND incorrect amount but no mention of my R1700 credit that is due.<br> <br> Good luck debiting that account Telkom, good luck!<br> <br> Absolutely disgusted!
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Replies (1)Telkom's replyOfficial
01 Apr 2016, 14:16Hello Cuthbert988,
Apologies for the delay. This matter will be escalated with our billing consultants for urgency.
Thank you for your patience thus far.
Regards,
Moenieb.
Telkom Social Media Team.
Apologies for the delay. This matter will be escalated with our billing consultants for urgency.
Thank you for your patience thus far.
Regards,
Moenieb.
Telkom Social Media Team.
Telkom's reply01 Apr 2016, 14:16
Official
Hello Cuthbert988,
Apologies for the delay. This matter will be escalated with our billing consultants for urgency.
Thank you for your patience thus far.
Regards,
Moenieb.
Telkom Social Media Team.
Apologies for the delay. This matter will be escalated with our billing consultants for urgency.
Thank you for your patience thus far.
Regards,
Moenieb.
Telkom Social Media Team.
