Complain to Telkom mobile network. Please hepl Me Hellopeter

I had a two year cellphone contract with Telkom that ended December 2015. I went to their store to cancel the contract a month before (November 2015) as they advised. But they continued debiting my account for almost two years. In many occasions including visiting their centurion stores, I informed and requested them to pay back my money several times in 2017.

They promised me to do so but till to date they have not paid me. Now, they have all the evidence that I cancelled the contract but they insists that i must furnish them with the cancellation statement. I told them I misplaced the statement since well it is two years ago from when I cancelled the contract. And that they can see for themselves that the sim card in question is with them and has never been in use since the cancellation.What hurts most is that I entered into another contract with them while i was not aware that the cancelled one is still running.

I feel short changed by Telkom and worse its service. I need HelloPeter to help solve this problem with Telkom.