Complain Installation of ADSL

Dear Sir Re : Telkom complain I placed an order online on 31 May 2018 for an ADSL line. We have also paid a deposit of R700 on 1 June. We have spoken to so many agents and each have a different answer why they have not come to install the line. Most of the time when we phone, Telkom is offline. If you ask them to assist you and phone you back, they say “Sorry for the inconvenience, but we are offline and won’t be able to phone you back. Each agent open a new order number and Ticket number. Order Numbers : ********** 723 ; ********** 23A Ticket Numbers : ********** ; **********

We have phoned almost daily and after many calls it was confirm that a technician will come and install on the 2 June. We took some leave for the day, but nobody came to install. The next day we have phoned again. The whole day Telkom was offline. The Wednesday we have phoned again. The agent excuse was that we should have received a sms confirming the installation. But she will give me a ticket number as reference of my call and they will contact me regarding the installation, but no one has contacted us so far.

Saturday we went to Telkom Alberton City and according to them there is a problem with the cables in Lambton. As we explain to them, that it is impossible as there is 2 existing lines on the same property and is working. We phoned Telkom again, and the agent explain that we need a Telkom number for a technician to come to install. We explain that we have an existing line of the previous owners, we just don’t know the number. According to them I am not allowed to use that line. It is not ours property. But they will allocate a number to us (011- ********** ) and it will cost us a further R200 monthly. He assure us that they will contact us now that we have a number.

We phoned again Tuesday but Telkom is offline again. We spoke to the manager Thabo Theo and he also could not help us. We no longer know who to contact or what to do. After many hours on the phone and no-one willing to help or at the very least give us a date that this will happen, here I am. If this is how it goes with a new installation, what service can I expect in future? Some help would be appreciated! Jaco Kotze