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BAD SERVICE BY STAFF MEMBERS OF TELKOM MOBILE STORE VAAL MALL
On Friday, the 26th day of April 2024 I went to Telkom Mobile Store at Maponya Mall to upgrade my Huawei Cellphone which was a 16th year Birthday Gift for my daughter. The Huawei Noval Y72 cellphone came together with ear buds.
On Saturday, the 27th of April 2024 we unfortunately discovered that ear buds were not connecting to the purchased cellphone .
On Sunday, the 28th of April 2024 I went to Telkom mobile store at Vaal Mall in Vanderbijlpark to be assisted with the dysfunctional ear buds, that is when one of the salespersons, Moreke told me to go back to Telkom Mobile store at Maponya Mall
I then asked him why I should go back to Maponya Mall, he told me in the presence of the Store Manager, Cornel to come back the following day, Monday, 29th day of April 2024 and I would be assisted by Huawei agent, Zanele because he did not know anything.
On Monday, 29th day of April 2024, I went back to the Vaal Mall Telkom Mobile Store, Zanele attempted to connect the free ear buds, but she failed, and she confirmed that there was something wrong with the ear buds. Zanele called Vaal Area Huawei Manager Agent, Sphe who reassured and promised me that he will attend to my complaint, and he will make sure that he gets new ear buds for me. Zanele further requested me to send her my email address via whatsapp which I did.
I did not receive any email or phone call until the morning of Friday, 03rd day of May 2024, I then decided to call Zanele on the phone numbers to which I sent my email address who promised that Sphe will call me and attend to the matter. I waited for hours without any phone call or assistance, I then called again and requested to speak to the Store Manager who promised that I will be assisted before close of business and she continued bringing the name of Maponya Mall Telkom Mobile store during our telephone conversation.
Around 6pm I decided to go to the store as I was not yet assisted as promised, there was no solution and I was not assisted. Rebecca was on an endless phone call with no solution insight. At 19h20 I saw security guards at the door of Telkom Mobile Store yelling at me and calling me names without introducing themselves and asking me any questions. I was attacked, badly addressed and abused by the security guards in front of my 16 year old daughter by the security officials of Vaal Mall in Vanderbijlpark. I left the store with a great disappointment without any assistance to avoid further drama and left the phone and its other accessories behind in the shop as I was not assisted as promised earlier in the day.
I wanted to call out the Telkom Mobile Store Vaal Mall and the Vaal Mall security guards for their despicable, bad service and abusive behaviour. I find it strange that the Shop failed to help me from Sunday, 28th day of April 2024 notwithstanding that Telkom and Huawei are national and multinational companies which claim to serve their customers with respect, integrity and first class service. I also belittled by the security guards who without talking to me started calling me names and became very rude towards me despite not knowing the issues between me and Telkom Mobile Store staff.
The staff members at Telkom Mobile Store Vaal Mall are ***********, arrogant, no customer service manners and do not know what they are employed for instead they keep on talking ******* and nonsense instead of attending to legitimate complaints by customers.
I wanted to warn the members of public to be careful of the customer service by Telkom Mobile Store Vaal Mall as they seem not to know their duties or what they are doing at that store and they should buy the items at that store at their own risk as they may not be assisted should they encounter any problems with those items.
BAD SERVICE BY STAFF MEMBERS OF TELKOM MOBILE STORE VAAL MALL
Deliwe M's updateReviewer Update
04 May 2024, 17:59BAD SERVICE BY STAFF MEMBERS OF TELKOM MOBILE STORE VAAL MALL
On Friday, the 26th day of April 2024 I went to Telkom Mobile Store at Maponya Mall to upgrade my Huawei Cellphone which was a 16th year Birthday Gift for my daughter. The Huawei Noval Y72 cellphone came together with ear buds.
On Saturday, the 27th of April 2024 we unfortunately discovered that ear buds were not connecting to the purchased cellphone .
On Sunday, the 28th of April 2024 I went to Telkom mobile store at Vaal Mall in Vanderbijlpark to be assisted with the dysfunctional ear buds, that is when one of the salespersons, Moreke told me to go back to Telkom Mobile store at Maponya Mall
I then asked him why I should go back to Maponya Mall, he told me in the presence of the Store Manager, Cornel to come back the following day, Monday, 29th day of April 2024 and I would be assisted by Huawei agent, Zanele because he did not know anything.
On Monday, 29th day of April 2024, I went back to the Vaal Mall Telkom Mobile Store, Zanele attempted to connect the free ear buds, but she failed, and she confirmed that there was something wrong with the ear buds. Zanele called Vaal Area Huawei Manager Agent, Sphe who reassured and promised me that he will attend to my complaint, and he will make sure that he gets new ear buds for me. Zanele further requested me to send her my email address via whatsapp which I did.
I did not receive any email or phone call until the morning of Friday, 03rd day of May 2024, I then decided to call Zanele on the phone numbers to which I sent my email address who promised that Sphe will call me and attend to the matter. I waited for hours without any phone call or assistance, I then called again and requested to speak to the Store Manager who promised that I will be assisted before close of business and she continued bringing the name of Maponya Mall Telkom Mobile store during our telephone conversation.
Around 6pm I decided to go to the store as I was not yet assisted as promised, there was no solution and I was not assisted. Rebecca was on an endless phone call with no solution insight. At 19h20 I saw security guards at the door of Telkom Mobile Store yelling at me and calling me names without introducing themselves and asking me any questions. I was attacked, badly addressed and abused by the security guards in front of my 16 year old daughter by the security officials of Vaal Mall in Vanderbijlpark. I left the store with a great disappointment without any assistance to avoid further drama and left the phone and its other accessories behind in the shop as I was not assisted as promised earlier in the day.
I wanted to call out the Telkom Mobile Store Vaal Mall and the Vaal Mall security guards for their despicable, bad service and abusive behaviour. I find it strange that the Shop failed to help me from Sunday, 28th day of April 2024 notwithstanding that Telkom and Huawei are national and multinational companies which claim to serve their customers with respect, integrity and first class service. I also belittled by the security guards who without talking to me started calling me names and became very rude towards me despite not knowing the issues between me and Telkom Mobile Store staff.
The staff members at Telkom Mobile Store Vaal Mall are ***********, arrogant, no customer service manners and do not know what they are employed for instead they keep on talking ******* and nonsense instead of attending to legitimate complaints by customers.
I wanted to warn the members of public to be careful of the customer service by Telkom Mobile Store Vaal Mall as they seem not to know their duties or what they are doing at that store and they should buy the items at that store at their own risk as they may not be assisted should they encounter any problems with those items.
BAD SERVICE BY STAFF MEMBERS OF TELKOM MOBILE STORE VAAL MALL
DM
Deliwe M's update04 May 2024, 17:59
Reviewer Update
BAD SERVICE BY STAFF MEMBERS OF TELKOM MOBILE STORE VAAL MALL
On Friday, the 26th day of April 2024 I went to Telkom Mobile Store at Maponya Mall to upgrade my Huawei Cellphone which was a 16th year Birthday Gift for my daughter. The Huawei Noval Y72 cellphone came together with ear buds.
On Saturday, the 27th of April 2024 we unfortunately discovered that ear buds were not connecting to the purchased cellphone .
On Sunday, the 28th of April 2024 I went to Telkom mobile store at Vaal Mall in Vanderbijlpark to be assisted with the dysfunctional ear buds, that is when one of the salespersons, Moreke told me to go back to Telkom Mobile store at Maponya Mall
I then asked him why I should go back to Maponya Mall, he told me in the presence of the Store Manager, Cornel to come back the following day, Monday, 29th day of April 2024 and I would be assisted by Huawei agent, Zanele because he did not know anything.
On Monday, 29th day of April 2024, I went back to the Vaal Mall Telkom Mobile Store, Zanele attempted to connect the free ear buds, but she failed, and she confirmed that there was something wrong with the ear buds. Zanele called Vaal Area Huawei Manager Agent, Sphe who reassured and promised me that he will attend to my complaint, and he will make sure that he gets new ear buds for me. Zanele further requested me to send her my email address via whatsapp which I did.
I did not receive any email or phone call until the morning of Friday, 03rd day of May 2024, I then decided to call Zanele on the phone numbers to which I sent my email address who promised that Sphe will call me and attend to the matter. I waited for hours without any phone call or assistance, I then called again and requested to speak to the Store Manager who promised that I will be assisted before close of business and she continued bringing the name of Maponya Mall Telkom Mobile store during our telephone conversation.
Around 6pm I decided to go to the store as I was not yet assisted as promised, there was no solution and I was not assisted. Rebecca was on an endless phone call with no solution insight. At 19h20 I saw security guards at the door of Telkom Mobile Store yelling at me and calling me names without introducing themselves and asking me any questions. I was attacked, badly addressed and abused by the security guards in front of my 16 year old daughter by the security officials of Vaal Mall in Vanderbijlpark. I left the store with a great disappointment without any assistance to avoid further drama and left the phone and its other accessories behind in the shop as I was not assisted as promised earlier in the day.
I wanted to call out the Telkom Mobile Store Vaal Mall and the Vaal Mall security guards for their despicable, bad service and abusive behaviour. I find it strange that the Shop failed to help me from Sunday, 28th day of April 2024 notwithstanding that Telkom and Huawei are national and multinational companies which claim to serve their customers with respect, integrity and first class service. I also belittled by the security guards who without talking to me started calling me names and became very rude towards me despite not knowing the issues between me and Telkom Mobile Store staff.
The staff members at Telkom Mobile Store Vaal Mall are ***********, arrogant, no customer service manners and do not know what they are employed for instead they keep on talking ******* and nonsense instead of attending to legitimate complaints by customers.
I wanted to warn the members of public to be careful of the customer service by Telkom Mobile Store Vaal Mall as they seem not to know their duties or what they are doing at that store and they should buy the items at that store at their own risk as they may not be assisted should they encounter any problems with those items.
BAD SERVICE BY STAFF MEMBERS OF TELKOM MOBILE STORE VAAL MALL