Complain

I have a contract with Telkom upon opening my account I gave them all my contact details, telephone number, email address, home address. To my surprise due to my account falling behind I am now being handed over without being contacted. No correspondence was sent out. I just received a threatening email from their attorney's.

Why wasn't I called? Even now I just called and the person I spoke to advised me that there are no notes other than a call from a number I don't know. Now I am being told that they go on different dates to debit my account of which the agreed debit order date was the 20th of each month. Now I am being charged R130 by my bank for return fees. Who is going to pay for those amounts?

I NEVER HAD THE NICE EXPERIENCE WITH TELKOM BEFORE.. IT WAS ***** DONE WITH MY ID, 2ND WAS WHEN I WANTED TO SETTLE MY ACCOUNT I HAD WITH THEM BEFORE IT WAS A MISSION. NOW THIS.

CAN THIS BE RESOLVED.