Complain

I am writing to formally lodge a complaint regarding a *****ulent account that was allegedly opened in my name by Incredible Connection at the Greenstone branch.

On [insert date], I visited the Greenstone store intending to apply for a special promotion involving a router and data package. I provided my personal details as requested. I was later informed by the store staff that my application had not been approved.

However, I have now discovered that I am being billed by Telkom for two different accounts, both apparently opened around the same time, and both related to the same router and data package deal — which I never received or signed for. I am shocked and distressed to learn that I now owe money for services or products I never received, agreed to, or used.

The store manager was the one who assisted me directly during my visit. I suspect serious misconduct or *****, and I strongly deny any responsibility for these accounts. I demand that:

1. Both Telkom accounts be fully investigated and canceled immediately.

2. Any debt reflected under my name due to this incident be removed.

3. A full report be given to me, outlining how this occurred.

4. Disciplinary action be taken against any staff members involved.

I refuse to be held liable for a *****ulent transaction I did not authorize. Should this matter not be resolved promptly, I will escalate it to the Consumer Goods and Services Ombud and the National Consumer Commission.

Please treat this as urgent and confirm receipt of my *** and telkom has all the proof. Contact details for incredible connection is *** email *** and *** both the account are owing around R589