Complain

I would like to share a bad service from Telkom, this is really annoying that they make it difficult for me to cancel my contract that has been long over due, everytime I call them, they are quick to answer my calls but as I mentioned that I need to cancel they put me on hold until I drop off, I then decided to reverse the debit order, now they are telling me that they can't cancel my contract because it's on arrears, this really annoying me, they're always quick to sell but can't assist us when we need come out of the contract.