Complain

I have a DSl device which is unlimited data, I app**** for a contract on September 2021 and it was installed on the 13 of September. On the 20 of September I was logging a call for a fault and a technician came and fixed it. Then days went on mind you that from that month I never received good service because every month i had to log calls for faults. Since even today I have that DSL it is not working but monthly there will be a deduction on my account and as I am employed I would send people to go to telkom maponya mall (telkom) to book the device in as I am following instructions given by telkom service line(10210), then there will be that technician (Penny) she would send those people back telling them that she won’t help them until they bring delivery number and I am even asking my self that as I am their customer can’t they get all of my information on their system. It so painful that some of the consultants at Jabulani mall (telkom) they telling me that the device has to be changed as it doesn’t even have 4 months but already I have logged so many calls, clearly that the problem is with the device as some have factory faults. It is so painful to pay for something you can’t even use. I wouldn’t even refer people to go apply for WiFi deals at telkom because their service is really not well.