Complain. Bad and Poor service.

I’ve bought a Mo”Nice combo data and voice as 1GB+47minutes+500mb+500mb for R47.00, money was deducted i.e: R47.00 and I never received a notification that my data is loaded. The following day when I check my balance I don’t receive balances as per my purchased and suddenly my got finished, I have called three times and the consultants couldn’t even help me, they explain different things which doesn’t give solutions to my problem all they say was: Sir you only bought 1gb and there’s nothing we can do since they’re unable to see how much that 1gb has cost me. I asked a simple question: “Do you have a 1Gb for R47.00 on your system regardless of package type?” Their answers were NO, I asked them to escalate my matter to the department that would outline every single transaction on my account like how banks works. The poor service from the Consultants hanged up my calls for 3-Three times. They need a serious workshop as they run Telkom like a personal small business failing to understand and solve problems of the customers, another thing is that Telkom has now reached a stage whereby you missed a call without it ringing, network coverage full, No Load Shedding, in town where signal it is strong, we’re now ready to return to our old networks being Cellc, Mtn, and Vodacom including that Telkom don’t last anymore.

I need my airtime back, 1GB 7-Days cost R17.80c I cannot buy it for R47.00. I have a screenshot for the R47.00 deducted from my airtime, their useless consultants didn’t even want to escalate my issue and I ready to leave their poor network.

Thank You.