Complain against TELKOM's POOR SERVICE

Good day

I just want to express my dissatisfaction towards TELKOM, their services are beyond poor. On 08 October fiber was installed at my house but the technician never explains how the connectivity works. I was at work on the day of installation, the only thing the technician asked via telephone was where he should install the fiber in the house. After a week I called the Telkom call centre on the activation process, they kept on asking me for the WIFI-key details which I did not have, and it was not on the box provided by the service provider. One instrument was molded onto the wall, and I suspect the information required is on that instrument that is molded to the wall. I spoke to three different consultants and none of them were able to assist me. I went to the Telkom branch in Wonderboom on 16 October, and I explained the problem than the consultant advised me to bring the instrument to the shop to check it out. I did so on 22 October first off all the one consultant was very rude and not helpful. I waited for the technician to look at the instrument I brought in, and he told me that is not a router and I explained than the router must be the one that the service provider molded onto the wall. The technician asked the consultant to log a call with the service provided and consultant told me it was done for some reason I never received any confirmation of the logged call. I than just assume that the technician will come during the week. The week past no technician came out. I called Telkom on 02 November to follow up, the consultant said that she couldn’t see any call that was logged on their system on 22 October at the Wonderboom branch and re – logged the call for the technician to come out. Friday, 05 November I called Telkom call center again to my surprise the consultant said that the call was never escalated to any technician to go out to my house and the consultant promises to do it himself.

On Sunday, 07 November while I was at church a technician called and said he is in my area and would like to come have a look at my problem. I said to him no one advised me that you will be coming on Sunday as I would’ve made a plan to be at home. I asked me if he can do it on Monday, 08 November before I go to work. He said yes, when I called him this morning his story changed and said he is not working in my area, and he was just in the area on Sunday. The guy was so rude and unprofessional. Telkom’s value has fallen, and I just want them to take their stuff that they installed I don’t want to use their services anymore. POOR POOR services, I won’t recommend them to anyone. I will also cancel all my existing contract with them today.

Georgina ***