Complain about telkom hope it will be sorted

To who it may concerns

Hope this emails find you in good health.

my story with telkom as follow

i have my house line with the and the number is ***

and my business number *** .

the house number i had it for more than 5 years and the business

number had it with them over 2 or 3 years .

they used to deduct there money from my account in monthly bases because

they use to have dept order and i never use to receive any invoices from them

but this is not the issue

in 2018 i reported my shop line as faulty which i should understand throw out

upgrade or some small issue so i did not worry or got upset at the time

but in that period i had reported the line is not working for more than 13 times

and since it was business line i was so angry specially it was December period

and so many customer was tilling me that they phone at the shop and it is not working

the telkom reception or the inquiry lady was very upset on my behalf for what bad service

i received from there technical support to restore my line .

in fact i reported the technical support line man was helping me because at one stage he told me

that he can not fix my line .

and as all that drama was going on with me there where still charging me money

paying money for service that i did not receive .

it did happened at that time to ask for itemizes invoice to find out that they even charging me

for another number that i cancelled 3 or 4 years ago which make me so upset .

i requested investigation regarding that number and they refund me around R3000

that they did not pay it one time or they give me interest for that money (not i want to have the interest,

even if they give it to me i will not take it as my religion purpose)

and they give me refund for the time that my business line was off.

the phone worked for another month or so and then was not working again

then i was so upset that i went to there office in greenacers in Port Elizabeth

and requested to cancel ALL MY LINE IN MY NAME INCLUDING THE HOUSE NUMBER

A month later i see that they still deducting money from my account .

i still went to the office and told them and they say it was for last month .so i left it

another month go by and they still deducting money . so i went to my bank and reversed the

transaction and requested the bank to make stop payment to that dept order and they told me

they can not do that . they can only reverse the money .

the third month come and they deducting money again and i went to the bank and reverse it again

and i went to there office fighting and i was really very upset of there un proficient way of

doing business .

now you must understand every time i go to the office i have to wast easy 1 hour waiting to

be serve . and i promise you easily i wasted at least fifteen hours of my life just waiting to sort

out a simple cancellation of my line .

and after the second time that i reverse the money finally i see my house line is not working as i requested

neither my business line which was not working to state with .

after 2 month i receive an sms from telkom say that i owe money and if i do not pay it they will send it lawyer

and after month or so i received sms from dept collection company saying that i must pay the money of around

R2000 .

it happens that a gentle man spoke to me and i did explain to him what is going on and he told me i must not

worry as he will send the file back to telkom.

mean while i went to the office again and explain to a lady at the office what was going on and she told me it was

mistake from there side that they did not cancel or done the cancellation the time i sign it .

yet after few month anther collecting company start send me sms to say that i owe around R4000 this time

and if i do not pay it my name will go on the credit burro .

i tried so many time and when i say so many i mean more than 25 time to call telkom throw there line to explain because

the office was tilling me that there system can not go backward to check and they advice me to call the call center to sorted out

and every time i speak to consultant they use to say we must transfer you to manger because they can not help .

By the time they transfer me to the manger the line will cut off and i must phone again .

at one stage i feed up speaking to consultant and i was demanding from the begging to speak to manger but the same

happens to me all the time end up whit the line being cut off .

according to there back ground of there phone they say this conversation is recorded can they please trace this call and

verify of what i am saying .

finally i realize that request to phone the president of our beloved country MR CYRIL RAMAPHOSA is much easier than

to speak to a manger in telkom.

Finally i am a pealing to you my dear to sort out my problem as when i spoke to you i saw that you have and capable of

sorting out this matter .

and by the way as i mention to you your company say that i owe around fig-gar of R 2000

and the other company say that i owe around R 4000.

and now my name is already in the credit bureau.

kindly advice me if i must forward this email to hallow peter and ombudsmen or not

waiting for your action

regard

Hashem Asfan

***

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