COMPLAIN ABOUT TELKOM

HELLOPETER i have a problem with telkom ihanded in myphone for screen repair its been over 21days and i was told ill receive it not longer than 21days the only sms i received is that where they fix the phone they have received it and that was 2weeks back now i havent been getting any feedback from telkom can you please help me

my alt no: *** email: ***

telkom contacts : *** (goldfields mall) welkom