Complain about Telkom

My name was handed over to the debt collectors by Telkom, on calling the Telkom billing department on the number 10210 1 March 2022 wanting to understand the reason for my listing a call centre agent by the name of Refiloe advised that I should go get an affidavit from the police station explaining that my ringa wayawaya account was migrated to the Telkom smart voice account without my consent. And that I should go to my nearest Telkom branch to submit the affidavit. I did so on 2 March 2022 at Telkom ClearWater Mall and the consultant at the branch promised that I will receive a call from the Telkom complaints department within 20 minutes. Forty five minutes later I still have not received any call from Telkom. I then decided to call the Telkom billing department again and agent I spoke to also confirmed that theres nothing on their system that proves that I have signed up for the migration of my account. She then advised me to call the sales department on 10213 and request a reference number so that she can be able to escalate my query to the credit management department. I did so and I spoke to an agent by the name of Tshepo with whom I spent almost an hour for him to tell me that there was no way the Telkom sales department could give me a reference number or order number unless I was requesting for the reinstatement of my account. Tshepo put me on hold until I ran out of airtime without a solution to my problem. It is ********* and unfair business practice for Telkom to hand my name over to the debt collectors without communicating with me first, because according to Refiloe Telkom does not have my email address on their system in my view they could have called me alternatively send me a notification letter via post. I am very upset with Telkom they must resolve this matter urgently because it now affects my credit rating above all I never took out a smart voice contract with them .