Complain About my Telkom Bill

<p>This is Thabiso Bogoshi, I am writing this letter to complain about my Telkom Bill.</p> <p>I’ve been using Telkom services for my Internet (ADSL) & Landline since February 2014. On the 12th October 2015 my line went offline, which I reported and found out that there was a cable theft in my area and Telkom said they were still investigating the matter, this took about a month I even ended up reporting this to Hellopeter and ICASA on the 2nd November 2015 Telkom responded and said they won’t be replacing the cables since there were multiple cable thefts in our area and promised me to give me an alternative for my Internet. Telkom took forever to find an alternative, it was in February 2016 when I asked them to cancel my account, that was the time they offered to help and told me to go my nearest Telkom Store. I went to the Telkom Store (Wonderpark Shopping Mall _ Pretoria), the consultant offered me a Mobile Broadband package deal, which I preferred and app**** for a new Account. I asked to cancel my previous account (ADSL Line and Landline), the consultant gave me a form to fill, and I filled it in and handed to her. I’ve been using the Mobile Broadband since February, unaware of the exact price for the package deal which is R699.00 a month, I’ve been paying R900.00 a month, which is the amount I’ve been receiving on my bill. It was only last month when I was visiting a Telkom store in Wonderpark when one consultant made me realize that I’ve have been charged for my Landline (R200) hence my bill have been saying R900. According to my knowledge I have cancelled my Landline since it had no use to me since Telkom were refusing to replace the cables in my area. I called their customer service to report this matter, I was told to send an email to cancel my Account, I sent the email on the 1st September 2016 and their told me they will return to me, still today no response from them, I complaint again on the 15th September on their Facebook platform, they told me they will resolve this matter, a month later no resolution and my bill still returns with a charge of a service that I am not using.</p> <p>What I am asking for is for Telkom to please cancel my landline and stop billing me about a line that is not existing, to proof that I did fill in the forms to cancel my previous account (Landline & Uncapped ADSL) only my Uncapped ADSL was successfully cancelled because it’s no longer appearing on my bill.</p> <p>I am also asking for Telkom to please credit me for line they’ve been billing since my cancelation in February 2016.</p> <p> </p> <p>My ID no: ********** ********** </p> <p> </p> <p>Sincerely Yours</p>