Complain about data and poor customer service by Telkom

I bought data bundles, 10gb day shift and 10gb nightshift data. The bundle was R137, the data was to expire in 14days, but within 5 days it was depleted. I bought the same data, in less than 5 days it depleted. I called Telkom to Enquiry about the issue, I was told I had to activate night shift data. At 00:00am in the morning when I thought I was using night shift data, I was actually using my day shift data.

When I ask since when I have to activate night shift data, I never get clear answers. They open a case to resolve my complain and told me they will call me in 24/48 hours, they never called, I’m the one that calls and they are not helping. I have spent R274, in less than 2 weeks.

The case number is ***7