Complain

*To Whom It May Concern,**

I am writing to formally complain about a serious error in my billing and the misleading information provided by your customer service representative.

Here is a timeline of what happened:

1. **On 2026/02/03**, I called Telkom to request a full settlement figure to close my account. I spoke with a representative and **specifically asked if there would be any additional fees beyond the usage charges and the settlement amount.** 2. **The representative assured me there would be no other fees.** She confirmed that I would only be billed for my final usage and the quoted settlement amount. 3. **Acting on this assurance, I paid the settlement figure of [R3850] on [2026/02/03].** 4. *A month later, I received an email stating my "last invoice" would be debited.** This is completely contradictory to the information I was given. I have already paid what I was told was the full and final amount.

**This is unacceptable for several reasons:** * I was given **false information** by your agent. * I have been a loyal customer for **over six years**. * I now face an unexpected bill for a service I believed was settled in good faith. **My Details:** * Katlego Makhanya * 0832£461248