Complain

I purchased a Samsung A34 at the Wonder Park Mall's Telķom store. My phone is still under contract, and occasionally it would freeze and not charge. I went to Telkom to report the issue, but they told me that although My phone is still under contract, and occasionally it would freeze and not charge. I went to Telkom to report the issue, but they told me that although Sumsang has a 24-month guarantee, I would need to take it to a Samsung store because theirs is only a 12-month warranty I then proceeded to the Samsung Customer Service Center located at 179 Dyer Road, Hillcrest in Hatfield, where they informed me that my phone was no longer covered under warranty because it had fallen off. I am still making payments on the contract I signed when I bought the phone on March 27, 2025. There is no mention of the warranty being invalidated because of falling out in the Samsung warranty