Complain

My parents app**** for switching from lte to fibre through Telkom. It is already 12 weeks and still not working but they want the money. They want to list my parents on the credit bureau. Voma was at their home to install the cable. The router was couriered by telkom. With the instructions to install it themselves. The router keep saying connect without internet. We tried numerous times to activate the account. Queries and complaints was logged on numerous times with different departments and Telkom staff. They keep saying we need to phone 10210. That number just ring. No service from them up to date. The lte account was canceled in writing 4 months ago. That is still working up to date. Please be so kind to assist we exhausted all our resources