Complain

I have reported no internet to our Dsl telkom router to Telkom its been 3days today without internet but we pay monthly for service to be provided,the consultants on customer service just say there is cable fault on our area in Westonaria but not stating when the problem will be fixed.And advice to switch to wireless even though none has called to inform that dsl will be discontinued Can telkom sort out the problem for us as we pay. Ref***6 for my last call to them