Complain

On 01May 2019 I opened a ***** case with telkom for Two mobile accounts, apparently opened online with my name, **********ly! I submitted all required documents supporting this. Since May I have called almost weekly, to follow up on progress, on the 8 of June the matter was resolved as per the sms from telkom. However the account is not cancelled and sstill reflecton my credit profile. All these accounts are now reflecting as bad debt on my name.Telkom is still debiting my account and i incurred bank charges This is causing the bank to decline any credit requests or finance assitance for myself .telkom is refusing to send me letter confirming tha the açcount is closed and cancelled. Everytime I chat to the call centre. no one can help me, i cannot speak to the ***** department, supervisors or managers are never available, or i get put on hold for 30min and lose all my airtime. The bank is looking for a delisting letter confirming these are ********** so they can clear my bad debt, I need this letter and this case resolved urgently. Its been 3 months with zero feedback from Telkom, Case #*** and #***5