Complain

Good day I have been struggling for almost the whole month of May to get Telkom to come and collect their WIFI Router which IS NOT WORKING since I received it. I received it on the 8 of May and made a call on the 10 of May to ask them to cancel and collect because the device is faulty they gave me a reference number and advise that someone will call me to arrange for collection On the 16th of May – I called again – they just said to me – I don’t not have to follow up – someone will contact me to collect On the 23 of May – I called again – Gave them my reference number – for some reason they could not pick up my reference number. I have been dialing 10213 – they said I must dial 10210, when I dial 10210 – they said I must dial 10213 Please assist

Telkom Reference No. ********** 80 Spoke to Slindile My number is ********** Land Line - **********