Complain

<p>Hello sir / madam </p> <p> </p> <p>I opened a new cellphone contract with telkom on 27 January 2017 and; The agreement of our contract is R399pm Huawei P9 including FreeMe 1GB, 50 SmS per day,Free IM calls and Free telkom to telkom calls( cellphone on promotion)</p> <p> </p> <p>Now they sends me a statement of R722.02 via email. And when i ask them how did it gets to this amount? Respond was, i code " your paying R300 for Device every month and R99 FreeMe 1GB " uncode: The person who assisted me never mention that i will pay R300 for January month (bear in mind that is 3days before February) and it will be carried to my first payment on 15th of February. Even on the contract it is not stated. </p> <p> </p> <p>Due to that i would like them not to debt R300 device subscription because it was not explained to me. I would have took this contact from the 1st February 2017 if this was explained to me to avoid this R300 of 3days. The debt order is going through on 15th February 2017. </p> <p> </p> <p>My expectations is to pay R399 + R6.05 voice usage fees. Which is R405.05</p>