Complain

I had two contracts with telkom on laptop and cell phone for about two years now and when i took these contracts they made pay a holding fee of a bout R3200 because they said my credit score was low. Now about two months aģo i decided to cancel one contract and they told me about cancellation of about R1800 of which they agreed to deduct from the holding fee then i was left with one contract which i am supposed to pay about R159 monthly but to my amazement they have been trying to deduct R1800 plus that R159 monthly instalment without success because i always left R200 for them to be able to take their R159, And i called them 2 times but they kept saying it will be fixed there was miscommunication between client care department and billing department regarding the issue but they can see it will be sorted but the 3rd time i called them they said i must now go to the store where i took the contracts and they say my account is with their collection ďepartment

This is so bad for such a big company and very frustrating