Compensation demanded for mobile phone not being used for almost a month!!

I am so livid right now and demand some form of compensation for a phone I have not even used for almost a month! I've been to the telkom store in Kenilworth centre last week Wednesday as I received an SMS on the friday( 20se***) advising that my phone will be in store within 4 days. They advised that the phone is not yet there. I went back the saturday and the manager on duty, Naasief advised that the courier delivered my phone to the parow branch. He then told me that he will call me in an hours time with feedback, only to return the call 2 HOURS LATER!!! I then decided to go in today to check and just more bad news! To hear that the manager of parow actually took my phone home tonight!!! Is there no policy regarding this? Removing of customers belongings? This is ridiculous! What if the ph0ne gets ******??? I need my phone and this people have time to play! I suggested to fetch my ph0ne at his place and he(Abdul) advised that he will not be home and only get back at 22h00. He then told me my phone will be at Kenilworth centre tomorrow morning. I suggested that they drop the phone at my place of work and he blatantly said no!!! A double deduction went off this month as it was a new contract. I never used the phone for almost a month! I demand some form of compensation and a courtesy call as I cannot contact anyone at your Telkom branches. 8 years being a loyal customer and this is the tip of the iceberg. Please act with urgency to this matter